Frequently Asked Questions
Can I Pick Up My Order?
Although we use to be a restaurant, we have had to close our doors due to COVID19. We have since relocated to a shared kitchen space that is not accessible to the public, therefore our pizzas are only available via shipping.
Where Do You Ship?
We Offer nationwide shipping. You pay shipping and handling based on your zip code. Some zip codes require overnight shipping and therefore shipping cost are higher, than zip codes that can receive ground services.
How Do You Ship?
We ship via ground services. Orders arrive in 2-5 days unless you opt to do overnight shipping.
Can I Customize my variety pack?
Our variety packs are carefully selected to showcase the very best pizzas we make. While we don't substitute or customize packages, we do offer a make your own pizza kit that allows you the ability to make your pizza the way you want it.
My Order Arrived Thawed or Warmer Than I Expected
We at Chicago House of 'Za take enormous pride in making sure that your order is packaged properly and shipped at the appropriate speed so it arrives to your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures.
In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch.
If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please contact us at [email protected] within 24 hours of delivery. Chicago House of Za is not responsible for orders that are damaged due to extreme seasonal temperatures, however we handle each inquiry on a case-by-case basis and are happy to assist you.
My order was sent to the wrong address!
If you need to update an address, or change a delivery date please contact us at least 2 business days before the order is set to ship. We kindly ask customers to give us time to act upon your request, for this reason 2 full business days is required and we cannot guarantee address changes if a request is made closer to the ship date than this.
Chicago House of Za is not responsible for refunds or replacements of orders with incomplete, invalid, or incorrect addresses. The customer is responsible for checking their confirmation email at the time of placing their order. Additionally, we are not responsible for packages sent to recipients who are not available to accept packages on the delivery date. We are not able to reship packages that are returned to us by the carrier. Please take this into consideration when selecting your shipping address for an order.